Custodian transitions

Move your book to Fidelity, repapered in days

Advisor transitions and transfer of assets onto Fidelity, without the manual paperwork.

A transition to Fidelity means a transfer of assets and fresh account paperwork for every household. Changing firms while staying at Fidelity still means an Advisor Change form and the full firm paperwork. Fidelity itself says a transfer only proceeds once the paperwork is in good order, and that is exactly where books stall. FastTrackr prepares that paperwork so it lands right the first time.

How a move to Fidelity works

Repapering is the first step, and it sets off everything else. Once the paperwork is right, the rest of the move follows.

1

Collect the data

FastTrackr collects the household and account data from your exports, statements and client documents.

2

Create the paperwork

FastTrackr fills the Fidelity account forms, the transfer of assets forms and your firm paperwork, and puts it all into DocuSign.

3

Send for signature

Everything goes out to clients for signature.

4

Fidelity opens the accounts

Fidelity validates the paperwork, opens the accounts and initiates the ACAT through DTCC.

5

Everything settles

Once the delivering firm or custodian accepts the transfer, the assets move and everything settles.

Changing firms but staying at Fidelity?

You still have to repaper. When you move to a new firm and keep Fidelity as custodian, there is no ACAT. Steps 1 to 3 are the same, and step 4 becomes a G number change inside Fidelity, which happens promptly. The Fidelity form for this is the Advisor Change form. Your new firm paperwork is still the full set, and FastTrackr prepares both.

Where Fidelity repapering goes not-in-good-order

A not-in-good-order (NIGO) submission is one the receiving or delivering firm rejects for missing or mismatched information. Each rejection sends the paperwork back and restarts the clock. These are the recurring causes on a book move.

Missing or mismatched signatures

Every required account owner has to sign, and the signatures have to match what the delivering firm holds. Joint and trust accounts multiply the places a signature can be missed.

Paperwork not in good order

Fidelity is explicit that a transfer proceeds only once it determines the paperwork is in good order. Any missing field, signature, or document keeps the transfer from starting.

Registration or title mismatch

The registration on the new Fidelity account must match the delivering firm’s records. Trust names, dates, and ownership types are frequent mismatch points.

Foreign securities and limited partnerships

Fidelity notes these asset types take longer to transfer. Left unflagged, they can hold up the rest of an in-kind move.

Third-party release delays

Fidelity states the actual transfer time depends partly on how quickly the delivering firm releases the assets, a dependency worth tracking per household.

How FastTrackr repapers a book onto Fidelity

FastTrackr is the purpose-built platform for advisor transitions. It collects household data once, fills the paperwork, checks it against custodian and firm rules before submission to reduce NIGOs, and tracks every account to done.

Collect once

AI pulls client and account data from your existing documents, statements and exports, so no household is retyped from scratch.

Map & pre-fill

The right Fidelity new-account, transfer of assets and firm forms are identified and pre-filled, then checked against the fields that drive NIGO rejections.

Track to done

Every household, form and transfer status sits in one shared view, in place of the spreadsheet-and-email war room, until the last account lands.

What FastTrackr handles on a Fidelity move

  • Output the way you work. Push to DocuSign in one click, download the filled PDFs, export Excel in the counterparty’s own template, or send straight to the custodian by API where it’s supported. No retyping either way.
  • Fidelity-specific nuances, handled. Carbon-copy requirements, SMS verification and second-signature outreach trip up submissions. FastTrackr builds them into every package it prepares.
  • The transfer forms, not just the account opening. FastTrackr fills the ACAT / transfer of assets forms too, so the assets start moving with the account paperwork instead of being chased separately.
  • Your firm paperwork, not just the custodian forms. Beyond the Fidelity account and transfer forms, FastTrackr also prepares your new firm paperwork (advisory agreement, fee schedule and disclosures), so every household is repapered on both the custodian and the firm side.
  • Nothing slips. Every household is tracked to done, with a pending view that shows only what is still missing.

FastTrackr and Fidelity: how the handoff works

FastTrackr prepares everything a Fidelity move needs: the household data, collected once, and the new-account, transfer of assets and firm forms, filled and checked before they go out for signature. Talk to us about how the handoff would work for your book.

Months to days
timelines compress on the move to Fidelity
Fewer NIGOs
forms checked before they reach the custodian
Retained AUM
less attrition while the book is in transit

The technical detail: how assets move to Fidelity

Assets move to Fidelity as a Transfer of Assets (TOA), which runs over the ACATS rail operated by DTCC. Fidelity publishes the timeline for its retail transfers.

1

Initiate the TOA

The transfer request is submitted with the client and account detail Fidelity needs. Fidelity’s published guidance notes written confirmation of initiation within 7–10 days of a mailed form.

2

Good-order review

Fidelity states that once it receives the paperwork and determines it is in good order, the transfer proceeds. A single missing or mismatched field holds up the whole transfer.

3

Transfer & settle

Fidelity’s published range is 3–5 weeks for most transfers to complete once in good order; a full (rather than partial) transfer may be automated and faster.

Forms on a Fidelity move

  • Fidelity new-account application, for each account and account type
  • Beneficiary forms
  • Servicing forms: options, margin, EFT and distributions
  • Transfer of Assets (TOA) form
  • Advisor Change form, when you change firms and keep Fidelity as custodian
  • Firm paperwork: advisory agreement, fee schedule, Form CRS and privacy policy

Sources: Fidelity’s Transfer of Assets FAQ (fidelity.com/accounts/services/content/toafaq.html) states written confirmation within 7–10 days of mailing the form and that most transfers take 3–5 weeks once the paperwork is in good order, with foreign securities and limited partnerships taking longer; DTCC operates the ACATS rail these transfers use. These are Fidelity’s published retail figures; advisor-platform timelines and form versions are confirmed with Fidelity during onboarding.

Frequently Asked Questions

FastTrackr collects the data, creates the paperwork and puts it into DocuSign, and everything goes out for signature. Fidelity then validates the paperwork, opens the accounts and initiates the ACAT through DTCC. Once the delivering firm or custodian accepts, everything settles. Repapering is the first step, and it sets off everything else.
Yes. When you move to a new firm and keep Fidelity as custodian, there is no ACAT. The step becomes a G number change inside Fidelity, which happens promptly. The Fidelity form for this is the Advisor Change form, and your new firm paperwork is still the full set. FastTrackr prepares both.
Fidelity’s published guidance for its retail transfers is written confirmation of initiation within 7–10 days of a mailed form, and most transfers completing in 3–5 weeks once the paperwork is in good order (Fidelity Institutional advisor-platform timelines may differ). Full transfers may be automated and faster; foreign securities and limited partnerships take longer.
Fidelity proceeds with a transfer once it determines the paperwork is complete and correct: in good order. A missing signature, a mismatched registration, or an omitted field means it is not, and the transfer waits.
ACATS (Automated Customer Account Transfer Service) is the DTCC-operated system that automates and standardizes the transfer of customer assets between firms, and is the rail a transfer of assets to Fidelity travels on.

Planning a move to Fidelity? See exactly how your book would repaper.